Return & Cancellation policy

REFUND, RETURN, CANCELLATION AND PRODUCT GUARANTEE POLICY

HERBALMAX HEALTHCARE PRIVATE LIMITED

Effective Date: 06/01/2026

1. PREAMBLE AND APPLICABILITY

1.1. This Refund, Return, Cancellation and Product Guarantee Policy (hereinafter referred to as the "Policy") constitutes the terms and conditions governing the cancellation of orders, return or replacement of goods, processing of refunds and administration of product-specific guarantees offered by Herbalmax Healthcare Private Limited, a company incorporated under the Companies Act, 2013, bearing Corporate Identification Number U52603HR2019PTC078432 (hereinafter referred to as the "Company", "Herbalmax", "We", "Us" or "Our").

1.2. This Policy shall apply to all eligible transactions undertaken through the Company's official website, www.herbalmax.in (hereinafter referred to as the "Website"), and to such other authorized channels as may expressly adopt this Policy.

1.3. By placing an Order through the Website, the Customer acknowledges the terms of this Policy to the extent that such terms have been duly disclosed and made available prior to the conclusion of the transaction.

1.4. The provisions contained herein shall be construed in conjunction with the Company's Terms of Service, Shipping Policy, Privacy Policy and applicable laws in force in India.

1.5. Notwithstanding anything contained herein, no provision of this Policy shall operate to exclude, restrict, waive or otherwise prejudice any mandatory right, remedy or protection available to a consumer under applicable law.

2. DEFINITIONS AND INTERPRETATION

Unless repugnant to the context, the following expressions shall have the meanings assigned to them:

2.1. "Customer" means any individual or person purchasing goods through the Website.

2.2. "Order" means a purchase request successfully placed and accepted through the Company's authorized sales channels.

2.3. "Product" means any goods marketed, distributed or sold by the Company.

2.4. "Delivery Date" means the date on which the Product is delivered to the Customer or an authorized recipient, as established through courier records or other reasonable evidence.

2.5. "Eligible Refund Amount" means the amount refundable to a Customer in accordance with the applicable provisions of this Policy.

2.6. "VRDHAAN" means the Ayurvedic product sold under the trade name VRDHAAN by the Company.

2.7. "Guarantee Programme" means the voluntary, results-based partial refund arrangement applicable to qualifying VRDHAAN purchases, as expressly defined under Part II of this Policy.

2.8. "Programme Commencement Date" means the date on which the Customer first commences the bona fide use of VRDHAAN following receipt of the Product.

2.9. "Prescribed Usage Guidelines" means the lawful and applicable dosage, frequency, administration, storage and other material usage instructions expressly communicated through the Product label, packaging or authorized written guidance.

2.10. "Material Non-Compliance" means a substantial or deliberate departure from the Prescribed Usage Guidelines which materially affects eligibility under the Guarantee Programme.

2.11. "Business Day" means a day other than a Sunday or officially notified public holiday on which the Company's relevant administrative operations are conducted.

2.12. References to days, unless expressly stated to be Business Days, shall mean calendar days.

PART I — GENERAL ORDER CANCELLATION, RETURN AND REFUND PROVISIONS

3. CANCELLATION OF ORDERS

3.1. A Customer may seek cancellation of an Order at any time prior to dispatch of the relevant Product from the Company's warehouse or designated fulfilment facility.

3.2. A cancellation request shall be submitted through the Company's officially designated customer support channels, accompanied by the relevant Order identification particulars.

3.3. Upon verification that the Order has not been dispatched, the Company shall ordinarily accept the cancellation request and initiate the refund of any advance payment received in respect thereof.

3.4. Upon dispatch of the Product, the Order shall cease to be eligible for cancellation under the Company's ordinary pre-dispatch cancellation procedure. Any subsequent request shall be governed by the applicable return, replacement or refund provisions.

3.5. The Company reserves the right to cancel or suspend an Order where there exist reasonable and demonstrable grounds indicating fraudulent activity, unlawful transactions, payment irregularities, non-serviceability or material inaccuracies affecting fulfilment.

3.6. Where an Order is cancelled by the Company and no Product has been supplied, the Customer shall be entitled to a refund of the consideration received for such cancelled Order, subject to applicable law.

3.7. No cancellation charge shall be imposed in contravention of the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable statutory requirement.

4. REFUNDS ARISING FROM CANCELLATION

4.1. Where cancellation is accepted prior to dispatch, the Company shall ordinarily initiate the applicable refund within two (2) to five (5) Business Days from confirmation of cancellation.

4.2. Refunds relating to prepaid Orders shall, wherever technically feasible, be processed through the original mode of payment.

4.3. The actual date of credit shall remain subject to the processing requirements of the concerned banking institution, payment gateway or payment service provider.

4.4. In the case of a Cash-on-Delivery Order in respect of which no payment has been collected, no monetary refund shall ordinarily arise.

4.5. Nothing contained in this Clause shall permit the Company to delay any refund beyond a period prescribed by mandatory applicable law.

5. RETURN AND REPLACEMENT OF PRODUCTS

5.1. Subject to the exceptions expressly provided herein, a Customer seeking a discretionary return or replacement shall notify the Company within five (5) calendar days from the Delivery Date.

5.2. Returns may be considered on the following grounds:

(a) receipt of an incorrect Product;

(b) receipt of a Product damaged during transportation;

(d) receipt of a Product affected by a manufacturing defect;

(e) receipt of goods materially inconsistent with the description forming part of the transaction; or

(f) such other grounds as may be expressly accepted by the Company or recognized under applicable law.

5.3. A discretionary return requested solely on account of a change of preference, change of mind or other reason unrelated to Product non-conformity shall ordinarily be subject to the Product remaining unused, unopened, sealed and in a condition suitable for resale.

5.4. On account of hygiene, safety and Product-integrity considerations, Products that have been opened, consumed, materially altered or rendered unsuitable for resale may be excluded from discretionary change-of-mind returns.

5.5. The restrictions contained in Clauses 5.3 and 5.4 shall not apply so as to defeat lawful claims arising from defective, unsafe, misdescribed or otherwise non-conforming goods.

5.6. The ordinary five-day return notification period shall not be construed as an absolute limitation upon statutory remedies where a defect, deficiency or other actionable ground is discovered subsequently.

6. PROCEDURE FOR RETURN OR REPLACEMENT

6.1. A Customer seeking return or replacement shall communicate the request to the Company's Customer Support Department through the official email address specified herein.

6.2. Such communication should contain:

(a) the relevant Order identification number;

(b) the Customer's registered name and contact particulars;

(d) photographic or documentary evidence reasonably available to the Customer; and

(e) Product batch or identification details, where relevant.

6.3. The Company may, where reasonably necessary, require inspection of the Product or verification of the complaint before determining the appropriate remedy.

6.4. Where physical collection is necessary, the Company shall ordinarily endeavour to arrange collection within four (4) to seven (7) Business Days following authorization, subject to courier serviceability and operational circumstances.

6.5. Return transportation charges attributable to a verified error, defect or deficiency on the part of the Company shall ordinarily be borne by the Company.

6.6. The absence of original packaging shall not, in itself, extinguish statutory rights where the relevant complaint concerns defective or non-conforming goods and sufficient alternative evidence is available.

7. PARTIAL RETURNS AND BUNDLED ORDERS

7.1. Where an Order consists of multiple separately identifiable Products, a return request may relate to one or more eligible Products without requiring return of the entire Order.

7.2. In such circumstances, the refundable amount shall be determined with reference to the actual consideration attributable to the eligible returned Product.

7.3. Any adjustment relating to promotional discounts, bundled pricing or item-specific concessions shall be calculated in accordance with the material commercial terms disclosed at the time of purchase.

7.4. No retrospective, arbitrary or undisclosed deduction shall be imposed upon an otherwise eligible refund.

8. REFUND PROCESSING UPON APPROVED RETURN

8.1. Following approval and completion of any reasonably necessary Product verification, the Company shall ordinarily initiate the applicable refund within two (2) to five (5) Business Days.

8.2. Refunds shall be processed through the original payment instrument wherever practicable.

8.3. In cases involving Cash-on-Delivery transactions, the Company may process refunds through a verified bank account or another mutually agreed lawful payment mechanism.

8.4. All refunds shall remain subject to any shorter or otherwise mandatory period prescribed by law.

PART II — VRDHAAN 90-DAY RESULTS-BASED PARTIAL MONEY-BACK GUARANTEE

9. NATURE, SCOPE AND LEGAL CHARACTER OF THE GUARANTEE

9.1. Without prejudice to the Company's general refund obligations, Herbalmax may extend to qualifying purchasers of VRDHAAN a voluntary promotional benefit designated as the "VRDHAAN 90-Day Results-Based Partial Money-Back Guarantee" (hereinafter referred to as the "Guarantee").

9.2. The Guarantee shall constitute a conditional contractual benefit, available exclusively upon satisfaction of the eligibility requirements expressly stipulated under this Part and disclosed to the Customer prior to purchase.

9.3. Under the Guarantee, a Customer who has duly completed the prescribed ninety (90) day usage programme in accordance with the applicable instructions, but who genuinely reports that the advertised benefits have not been achieved, may submit an application seeking a partial refund.

9.4. The refundable consideration under this voluntary Guarantee shall be limited to 50% of the Eligible VRDHAAN Product Amount Paid, subject to the conditions, verification requirements and exclusions expressly set forth herein.

9.5. The Guarantee shall not be represented or interpreted as an unconditional entitlement to reimbursement of the entire purchase price.

9.6. All promotional representations concerning the Guarantee shall clearly and prominently disclose the applicable refund percentage and material conditions. No undisclosed limitation shall subsequently be invoked to diminish the benefit reasonably represented at the time of purchase.

9.7. Nothing in this Part shall exclude a separate statutory entitlement to a full refund, replacement, compensation or any other appropriate relief where warranted under applicable law.

10. CONDITIONS PRECEDENT TO GUARANTEE ELIGIBILITY

10.1. Eligibility under the Guarantee shall be subject to fulfilment of the following cumulative conditions, save where a reasonable exception is warranted by the circumstances or applicable law.

10.2. Valid Purchase

The Customer must establish that the relevant VRDHAAN Product was purchased through the Company's Website or an authorized distribution channel expressly covered by the Guarantee.

10.3. Completion of Prescribed Programme

The Customer must have completed the recommended ninety (90) day programme, reckoned from the Programme Commencement Date.

10.4. Sufficient Product Quantity

The Customer must have lawfully obtained sufficient VRDHAAN quantity to undertake the qualifying ninety-day programme in accordance with the relevant instructions.

Where the qualifying quantity is acquired through multiple eligible Orders, such Orders may be considered collectively for establishing programme completion.

10.5. Compliance with Usage Instructions

The Product must have been administered and used substantially in accordance with the Prescribed Usage Guidelines.

10.6. Absence of Material Misuse

The Customer must not have deliberately adulterated, manipulated or materially misused the Product or engaged in conduct that substantially defeats the disclosed conditions of the Guarantee.

10.7. Reported Non-Achievement of Advertised Benefit

Upon completion of the qualifying programme, the Customer must genuinely report that the relevant benefits lawfully advertised and disclosed in connection with the purchase have not been achieved.

10.8. Timely Submission

The Guarantee claim should be lodged within fifteen (15) calendar days following completion of the ninety-day programme, subject to reasonable exceptions provided herein.

10.9. Fulfilment of the foregoing conditions shall confer eligibility for consideration of a refund in accordance with the terms of the Guarantee. The Company shall not exercise its verification authority arbitrarily, discriminatorily or in a manner inconsistent with the representations made at the time of purchase.

11. COMMENCEMENT AND COMPUTATION OF THE NINETY-DAY PERIOD

11.1. For the purposes of the Guarantee, the ninety-day period shall commence on the Customer's bona fide first-use date following receipt of the Product.

11.2. The first-use date shall primarily be established through the Customer's declaration furnished in the claim application.

11.3. The Company may seek reasonable clarification where the declared commencement date is materially inconsistent with available Order records, delivery particulars, Product expiry information or other reliable evidence.

11.4. Mere commencement of usage after the Delivery Date shall not, by itself, constitute a ground for rejection.

11.5. The Customer shall be expected to complete the recommended programme substantially in accordance with the applicable instructions. Material interruptions or substantial non-compliance may be considered during eligibility assessment.

11.6. Minor inadvertent deviations shall not automatically result in forfeiture of the Guarantee.

11.7. Any interruption necessitated by medical advice, Product safety concerns or comparable valid circumstances shall be reviewed separately and reasonably.

12. OBLIGATIONS RELATING TO PRODUCT USAGE

12.1. The Customer seeking relief under the Guarantee shall be responsible for substantially observing the applicable usage conditions disclosed with the Product.

12.2. Such obligations shall include, where applicable:

(a) adherence to the recommended dosage;

(b) adherence to the recommended frequency and method of administration;

(d) observance of the Product's storage and handling requirements;

(e) avoidance of unauthorized alteration or adulteration; and

(f) adherence to relevant, lawful and appropriately communicated supplementary instructions issued by authorized representatives of the Company.

12.3. No oral instruction, subsequent recommendation or undisclosed restriction inconsistent with the Product's approved directions shall retrospectively impose an additional condition upon an existing purchase.

12.4. A Customer shall not be required to continue usage contrary to medical advice or in circumstances reasonably indicating an adverse reaction or Product safety concern.

12.5. Failure to continue usage on grounds described in Clause 12.4 shall not extinguish the Customer's rights in respect of Product safety, defect, misdescription or any other remedy recognized by law.

13. CUSTOMER DECLARATION AND VERIFICATION

13.1. A Customer claiming the benefit of the Guarantee shall submit a declaration setting forth, to the best of the Customer's knowledge and belief, the material particulars of the qualifying programme.

13.2. The declaration should specify:

(a) the relevant Order details;

(b) the date of commencement of Product usage;

(d) the manner and approximate frequency of administration;

(e) confirmation of substantial adherence to the prescribed instructions;

(f) any material interruptions, difficulties or deviations; and

(g) the advertised benefits which the Customer reports were not achieved.

13.3. The Customer's declaration shall constitute the primary basis of usage verification, subject to reasonable examination of available evidence.

13.4. The Company may seek supplementary information where reasonably necessary to resolve a material discrepancy, establish authenticity or assess compliance with the disclosed eligibility conditions.

13.5. The Customer shall not be required, as a universal precondition, to produce daily photographic evidence, continuous video recordings or documentation not reasonably available or not disclosed as mandatory prior to purchase.

13.6. No adverse inference shall automatically arise solely by reason of the absence of a particular category of supporting material.

13.7. A claim shall not be refused merely because the Company disputes the Customer's genuinely reported outcome in the absence of a reasonable and evidence-based ground for such refusal.

14. RETENTION AND PRODUCTION OF BOTTLES OR PACKAGING

14.1. Customers are encouraged to preserve available bottles, labels and packaging materials during the qualifying Guarantee period for purposes of Product identification and reasonable claim verification.

14.2. The Company may request photographs or production of available bottles or packaging where such material is reasonably relevant to assessing the claim.

14.3. Where physical inspection is justified, the Company may request the return of available bottles or other relevant materials and shall communicate appropriate collection arrangements.

14.4. The inability of a Customer to produce every empty bottle, original carton or packaging component shall not, in itself, constitute conclusive grounds for rejection.

14.5. In determining eligibility, the Company shall consider the Customer's declaration, verified purchase records and other reasonably available information collectively.

14.6. For the avoidance of doubt, a Product properly consumed in the course of the qualifying ninety-day programme shall not be rendered ineligible merely by reason of having been opened or consumed.

15. GROUNDS FOR REJECTION OR DISQUALIFICATION

15.1. Without prejudice to statutory consumer rights, an application under the voluntary Guarantee may be declined where, upon a fair and reasonable assessment, one or more of the following circumstances is established:

(a) Non-Completion of the Programme

The Customer has failed to complete the qualifying ninety-day programme, without a reasonable exception or other applicable remedy.

(b) Material Breach of Prescribed Usage Requirements

Reliable information establishes that the Product was used in a manner materially inconsistent with the applicable instructions and that such non-compliance materially affects Guarantee eligibility.

(c) Insufficient Qualifying Quantity

The Customer has not purchased or obtained sufficient eligible Product to complete the prescribed programme.

(d) Fraudulent or Materially False Declaration

The Customer knowingly submits forged documents, fabricated purchase particulars or materially false information intended to procure an unwarranted payment.

(e) Absence of Verifiable Purchase

The qualifying transaction cannot reasonably be authenticated notwithstanding a fair opportunity afforded to the Customer to furnish alternative proof.

(f) Prior Settlement

The same qualifying purchase has already been the subject of an applicable Guarantee refund or equivalent settlement.

(g) Claim Outside the Applicable Period

The application is submitted after expiry of the stipulated claim period, in the absence of a reasonable justification warranting consideration of an exception.

15.2. The Company shall not reject a claim solely on grounds of subjective dissatisfaction with the Customer's explanation, absence of optional consultation records or non-production of evidence that was not reasonably required under the disclosed conditions.

15.3. No claim shall be rejected on the basis of an undisclosed, retrospectively introduced or materially misleading condition.

15.4. Where an application is declined, the Company shall communicate the material reasons for such decision through an appropriate written or electronic communication.

15.5. Nothing contained in this Clause shall prevent the Customer from seeking review of the decision or pursuing any remedy available under applicable law.

16. QUANTIFICATION AND LIMITATION OF VOLUNTARY GUARANTEE REFUND

16.1. Subject to fulfilment of the qualifying conditions, the refund payable under this voluntary Guarantee shall be calculated in accordance with the following formula:

Guarantee Refund = Eligible VRDHAAN Product Amount Paid × [REFUND PERCENTAGE] / 100

16.2. "Eligible VRDHAAN Product Amount Paid" shall mean the actual consideration paid and attributable to the qualifying VRDHAAN Product or eligible course, after application of disclosed item-level discounts, promotional concessions and applicable adjustments.

16.3. For mixed-product Orders, the calculation shall be confined to the qualifying VRDHAAN component.

16.4. Any exclusion of separately identified shipping or ancillary charges shall apply only where lawfully permissible and clearly disclosed before purchase.

16.5. No undisclosed verification fee, administrative fee, processing charge or arbitrary deduction shall be imposed against an approved Guarantee refund.

16.6. The Company shall not be obliged to make multiple voluntary Guarantee payments in respect of the same qualifying Product consideration.

16.7. The foregoing limitation shall apply exclusively to the voluntary results-based Guarantee and shall not restrict a different or greater refund, compensation or other relief to which a Customer may be legally entitled.

17. PROCEDURE FOR SUBMISSION OF GUARANTEE CLAIM

17.1. A Customer seeking reimbursement under the Guarantee shall submit a written or electronic application to:

Email: support@herbalmax.in

Subject: VRDHAAN 90-Day Guarantee Claim — Order ID

17.2. The application should contain the following particulars:

(a) Customer name and registered contact details;

(b) Order number or other reasonable evidence of purchase;

(d) declared Programme Commencement Date;

(e) declared date of completion;

(f) confirmation of the qualifying usage period;

(g) Customer declaration concerning compliance with the applicable instructions;

(h) a statement of the advertised benefits reportedly not achieved; and

(i) such other relevant information as may reasonably be necessary for verification.

17.3. Submission of an application shall not, by itself, constitute approval or an admission of refund liability.

17.4. Each application shall be assessed in accordance with the objective conditions of this Policy, the representations applicable to the purchase and relevant consumer protection requirements.

18. SCRUTINY, DETERMINATION AND COMMUNICATION OF CLAIMS

18.1. The Company shall acknowledge receipt of a Customer complaint within forty-eight (48) hours.

18.2. The Company shall ordinarily endeavour to communicate its determination concerning a duly completed Guarantee application within seven (7) Business Days of receiving the information reasonably necessary for such determination.

18.3. Where clarification is required, the Customer shall be informed of the relevant deficiency or discrepancy and afforded a reasonable opportunity to provide the necessary information.

18.4. The Company shall not retain an application indefinitely under the pretext of verification and shall comply with applicable statutory grievance-redressal timelines.

18.5. The determination shall be communicated through an appropriate electronic or written channel, together with the material basis of rejection, where applicable.

18.6. The Customer may seek reconsideration through the Company's Grievance Officer where the Customer disputes the determination.

19. DISBURSEMENT OF APPROVED GUARANTEE REFUNDS

19.1. Upon approval of an eligible claim, the Company shall ordinarily initiate payment of the applicable Guarantee Refund within five (5) Business Days.

19.2. Refunds pertaining to prepaid Orders shall, wherever reasonably practicable, be credited through the original payment mechanism.

19.3. Refunds pertaining to Cash-on-Delivery Orders may be effected through a verified bank transfer or another lawful payment arrangement agreed with the Customer.

19.4. The Company may require such minimum payment particulars as are reasonably necessary to prevent erroneous or unauthorized disbursement.

19.5. The Customer shall be informed of the initiation of an approved refund and furnished with available transaction particulars.

19.6. Mandatory statutory refund requirements shall prevail where they prescribe a different or more stringent obligation.

PART III — EXCEPTIONS, GRIEVANCE REDRESSAL AND LEGAL PROVISIONS

20. EXCEPTIONAL CIRCUMSTANCES

20.1. Notwithstanding the ordinary procedural conditions stipulated herein, the Company shall consider reasonable exceptions where strict application would be inconsistent with applicable law or demonstrably unfair in the particular circumstances.

20.2. Such circumstances may include, without limitation:

(a) medically necessitated interruption of Product usage;

(b) substantiated Product safety or quality concerns;

(d) material delivery irregularities;

(e) inability to contact the Company through its published support channels despite reasonable efforts; or

(f) other circumstances warranting a fair and proportionate assessment.

20.3. Any exception shall be considered on its particular facts and shall not be determined through an automatic or indiscriminate rejection mechanism.

21. FRAUD PREVENTION AND MISREPRESENTATION

21.1. The Company reserves the right to investigate claims supported by reasonable grounds of suspected fraud, falsification of documents or material misrepresentation.

21.2. Such investigation shall be undertaken in good faith and shall be limited to information reasonably necessary for determining authenticity and eligibility.

21.3. Mere submission of a refund request, expression of dissatisfaction or disagreement with the Company's assessment shall not constitute fraudulent conduct.

21.4. Any refusal based upon alleged misconduct shall be supported by documented reasons and shall remain subject to applicable legal remedies.

22. GRIEVANCE REDRESSAL

22.1. Any Customer aggrieved by an Order-related issue, refusal of refund, Product defect, delivery irregularity or determination under the Guarantee may submit a grievance through the Company's designated channels.

22.2. The Company shall appoint and maintain the particulars of a Grievance Officer in accordance with applicable e-commerce laws.

22.3. Consumer complaints shall be acknowledged within forty-eight (48) hours of receipt and redressed within one (1) month of receipt, in accordance with the applicable statutory framework.

22.4. The Customer shall be entitled to seek further redress before an appropriate statutory authority or Consumer Disputes Redressal Commission, subject to applicable law.

23. PRESERVATION OF STATUTORY RIGHTS

23.1. The provisions of this Policy shall be subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time, and all other applicable laws, rules, regulations and binding directions.

23.2. Nothing contained herein shall exclude, curtail or impair any non-waivable right or remedy conferred upon a Customer by applicable law.

23.3. In the event of inconsistency between this Policy and any mandatory statutory provision, the statutory provision shall prevail to the extent of such inconsistency.

23.4. The voluntary VRDHAAN Guarantee shall be supplemental to, and not in substitution for, legal remedies arising from defects, misdescription, unfair trade practices, misleading representations or other actionable grounds.

24. GOVERNING LAW AND JURISDICTION

24.1. This Policy shall be governed by and construed in accordance with the laws of India.

24.2. Any dispute arising in connection with this Policy shall be subject to adjudication by a court, tribunal or other authority having jurisdiction in accordance with applicable law.

24.3. Nothing in this Clause shall restrict the right of a consumer to institute proceedings before any Consumer Disputes Redressal Commission or other competent forum having jurisdiction under applicable consumer-protection legislation.

25. SEVERABILITY

25.1. In the event that any provision of this Policy is held by a competent court or authority to be invalid, unlawful or unenforceable, such provision shall be ineffective only to the extent of the invalidity, illegality or unenforceability so determined.

25.2. The remaining provisions shall continue to operate to the extent permitted by law.

26. AMENDMENT AND PROSPECTIVE APPLICATION

26.1. The Company reserves the right to revise, modify or supplement this Policy from time to time, subject to applicable law.

26.2. Any revised Policy shall be published on the Website together with its effective date.

26.3. No subsequent amendment shall retrospectively deprive a Customer of a right, benefit or Guarantee condition applicable and communicated at the time of the relevant purchase.

26.4. Any promotional representation or express guarantee forming part of the Customer's purchase shall be considered in determining the terms applicable to that transaction.

27. CONTACT AND CORPORATE PARTICULARS

HERBALMAX HEALTHCARE PRIVATE LIMITED

Corporate Identification Number: U52603HR2019PTC078432

Registered Office: B-71-72, Phase III, New Palam Vihar, Gurugram, Haryana — 122017, India.

Business Address: Plot No. 721, Sector 19, Udyog Vihar, Phase V, Gurugram, Haryana — 122016, India.

Official Website: https://herbalmax.in

Customer Support Email: support@herbalmax.in

Customer Support Telephone: +91-9669596694

Customer Support Hours: 9:00 AM to 6:00 PM IST.

END OF POLICY

This Policy shall be read subject to applicable statutory consumer protections. Product-specific voluntary guarantees shall be enforceable in accordance with the terms lawfully disclosed to the Customer at the time of purchase.